Refund and Returns Policy

At Decor Navigator, we prioritize your satisfaction with our products. If you’re not completely happy with your purchase, we’re here to help!

Returns

  1. Eligibility for Return:
    • Products can be returned within 30 days of receipt.
    • Items must be unused, in their original packaging, and in the same condition as received.
    • Custom or personalized products are non-returnable unless they arrive damaged or defective.
  2. How to Initiate a Return:
    • Contact our Customer Support team at [email protected] with your order number and reason for return.
    • Once approved, you will receive return instructions and a return shipping address.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • Ensure the item is securely packaged to prevent damage during transit.

Refunds

  1. Processing Refunds:
    • Refunds will be processed within 7 business days of receiving the returned item.
    • The refund will be issued via cash.
  2. Partial Refunds:
    • Items not in their original condition or missing parts may be eligible for a partial refund.
  3. Exchanges:
    • If you wish to exchange an item, contact us within 30 days to check product availability.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days with a photo of the issue. We will arrange a replacement or a full refund, including shipping costs.